Stay home
Does the online store continue to function normally during the quarantine?
Our business continues to work so you can do your shopping without leaving home. Your health and well being is our priority. #Stay at home
Will my order be shipped within the estimated timeframe?
Yes, but you may experience temporary delays in the order process as a result of the additional security measures we are employing to help protect our teams. Carriers follow normal operations for delivery, but there may be changes where there are government limitations and restrictions.
My order was shipped to a government restricted area, what should I do?
Don't worry, carriers have a space reserved for your order to be stored until it is possible to safely deliver it. We reinforce that your health and safety is our highest priority.
Can I be contaminated by receiving an order at my home?
No, the WHO (World Health Organization) has declared that it is safe to receive purchases online. In addition, all orders are sanitized before being shipped. Don't worry and keep shopping from the comfort of your home.
How will exchanges and returns be handled?
With everything that is going on, we understand that we need more flexibility, thinking about it we have extended our exchange and return deadlines to 30 days. (Valid only during "LOCKDOWN" declared by the government where delivery times are affected.
Is customer service and support still working?
Yes, at this moment more than ever, our service and support team are available to answer your questions and help you with whatever you need.
What service channels are available?
Our online service channels are:
Email: [email protected]
Instagram @usebicalho
Important tips for you and your family
Stay at home
Keep your family safe, especially the elderly and people with chronic illnesses
Wash your hands thoroughly for at least 20 seconds
Don't leave home, shop online. In our store, for example, you can buy from your smartphone, tablet or notebook without leaving home.
If you experience any symptoms, seek medical attention closer and quickly.
Thank you for your understanding and trust. On our side, we are doing everything in the best possible way, strictly following all the precautions reported by the WHO (World Health Organization) to continue offering the best experience and quality products for you and your family.
